Return & Refund Policy

At Tazeen Official, customer satisfaction is our priority. We strive to provide high-quality Hajj & Umrah packaging products, including Zamzam bottles, non-woven bags, date boxes, Tasbeeh, and other related items.

Eligibility for Returns

We accept returns only under the following conditions:

• The item received is damaged, defective, or incorrect.
• The return request is submitted within 3 days of receiving the order.
• The product is unused, unwashed, and in its original packaging and condition.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized or printed products
• Bulk wholesale orders
• Used or damaged items after delivery
• Products damaged due to customer mishandling

Return Process

To request a return, please contact our support team with:

• Order number
• Clear pictures/videos of the issue
• Reason for return

You can contact us through:

• WhatsApp
• Email
• Contact form on our website

Refund Policy

• Refunds are processed only after the returned item has been inspected.
• Approved refunds will be issued within 5–7 business days.
• Shipping charges are non-refundable unless the mistake was from our side.

Exchange Policy

We offer exchanges only for:

• Damaged items
• Wrong products delivered

Exchange requests must be made within 3 days of delivery.

Order Cancellation

Orders can be canceled only before shipment confirmation.

Once the order has been dispatched, cancellation requests will not be accepted.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Tazeen Official

Email: tazeenofficial1.0@gmail.com

WhatsApp: +923308254700

Website: https://www.tazeenofficial.com/